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Flag and sort enterprise tickets on the top

enhancementNew feature or requestNew feature or request

good first issue

Status: Open.

#3257 In frappe/helpdesk;

· nehasan16 opened on Apr 28, 2026

Test Cases for From Email switching

Test Coverage

Status: Open.

#3255 In frappe/helpdesk;

· aerodeval opened on Apr 28, 2026

Allow sending mails with no "To:" entries, but filled "CC:" or "BCC:" entries

bugSomething isn't workingSomething isn't working

Status: Open.

#3254 In frappe/helpdesk;

· ShadowJonathan opened on Apr 28, 2026

sqlite search throws too many variables error

bugSomething isn't workingSomething isn't working

Status: Open.

#3250 In frappe/helpdesk;

· niraj2477 opened on Apr 27, 2026

UX: SLA alert loading indicator

bugSomething isn't workingSomething isn't working

Status: Open.

#3244 In frappe/helpdesk;

· iamejaaz opened on Apr 24, 2026

Closed issues are showing in SLA alerts.

bugSomething isn't workingSomething isn't working

Status: Open.

#3243 In frappe/helpdesk;

· iamejaaz opened on Apr 24, 2026

SLA should show "business hours" instead of actual time?

bugSomething isn't workingSomething isn't working

Status: Open.

#3236 In frappe/helpdesk;

· ankush opened on Apr 23, 2026

We support multiple SLAs, but don't show which one is applied on ticket

bugSomething isn't workingSomething isn't working

Status: Open.

#3235 In frappe/helpdesk;

· ankush opened on Apr 23, 2026

Show quick summary of closed/resolved tickets to understand things at glance

enhancementNew feature or requestNew feature or request

feature

Status: Open.

#3234 In frappe/helpdesk;

· ankush opened on Apr 23, 2026

Show relative time for communication/actions * somewhere *

enhancementNew feature or requestNew feature or request

Status: Open.

#3233 In frappe/helpdesk;

· ankush opened on Apr 23, 2026

Docker images from v1.19+ are missing the helpdesk app — only frappe is included

bugSomething isn't workingSomething isn't working

Status: Open.

#3227 In frappe/helpdesk;

· KelTech-Services opened on Apr 21, 2026

Add a column which shows the number of emails sent to the tickets in list view

Status: Open.

#3209 In frappe/helpdesk;

· nextchamp-saqib opened on Apr 9, 2026